How-To: Setup a Holiday/Inclement Weather Auto Attendant

How-To: Setup a Holiday/Inclement Weather Auto Attendant

During the year, your company will need to setup a Holiday or Inclement weather Auto Attendant to switch on or off without the assistance from Voxox.

Step One - Submit a ticket to [email protected] or call 866-514-8647, Option 3, Option 1 with the following information.

1. One Auto Attendant for Holiday or Inclement Weather or both

• Product: TC-FREE-AA 1.9
• Name : Choose a name you want to name this Auto Attendant to differentiate it from your Main Auto Attendant
• Email Address : Where you want the voicemails to be delivered to
• Option Number : What option number you want the caller to press to leave a voicemail
• Time-out option : Do you want the Auto Attendant recording to loop or do you want it to time out and go to voicemail?

2. One Extension to create a recording for the Auto Attendant

• Product: TC-FREE-SEAT 1.9
• Name : Choose a name to differentiate the extension from your other extensions
• Extension : Choose an extension number. Preferably an extension that is outside of your normal extension group.
• Email Address : Where you want the recording to be delivered to.

The support team will build your Auto Attendant and recording extension, then call you when the task is complete.

Step Two - Recording Your Greeting

• From any phone in the office, please dial the assigned extension for the recording
• You will hear, 'Please leave your recording after the tone. The recording will be emailed to you shortly.' (This will be created by the tech working the ticket)
  
• The recording will be delivered to the email address specified
• Save recording to your computer

Step Three - Uploading your Auto Attendant Greeting

• Log into http://portal.voxox.com/ with username
• Click Features at the top
• Click Auto Attendant on the left
• Select your Auto Attendant from the dropdown menu and find the new Auto Attendant
• Scroll down to Menu - ROOT
• Click the Browse button
• Select the saved recording
• Scroll down and click Save

Step Four - Enabling your new Auto Attendant

• Click Features at the top
• Click Numbers on the left
• Click the number you would like to modify
• Choose the name of your new Auto Attendant from the dropdown
• Click Save and test by calling the number

NOTE: When you return to the office, please remember to configure your inbound numbers to the original inbound routing or Ring to.