How-To: Setup a Holiday/Inclement Weather Auto Attendant
During the year, your company will need to setup a Holiday or Inclement weather Auto Attendant to switch on or off without the assistance from Voxox.
Step One - Submit a ticket to support@voxox.com or call 866-514-8647, Option 3, Option 1 with the following information.
1. One Auto Attendant for Holiday or Inclement Weather or both
- Product: TC-FREE-AA 1.9
- Name : Choose a name you want to name this Auto Attendant to differentiate it from your Main Auto Attendant
- Email Address : Where you want the voicemails to be delivered to
- Option Number : What option number you want the caller to press to leave a voicemail
- Time-out option : Do you want the Auto Attendant recording to loop or do you want it to time out and go to voicemail?
2. One Extension to create a recording for the Auto Attendant
- Product: TC-FREE-SEAT 1.9
- Name : Choose a name to differentiate the extension from your other extensions
- Extension : Choose an extension number. Preferably an extension that is outside of your normal extension group.
- Email Address : Where you want the recording to be delivered to.
The support team will build your Auto Attendant and recording extension, then call you when the task is complete.
Step Two - Recording Your Greeting
- From any phone in the office, please dial the assigned extension for the recording
- You will hear, 'Please leave your recording after the tone. The recording will be emailed to you shortly.' (This will be created by the tech working the ticket)
- The recording will be delivered to the email address specified
- Save recording to your computer
Step Three - Uploading your Auto Attendant Greeting
- Log into http://portal.voxox.com/ with username
- Click Features at the top
- Click Auto Attendant on the left
- Select your Auto Attendant from the dropdown menu and find the new Auto Attendant
- Scroll down to Menu - ROOT
- Click the Browse button
- Select the saved recording
- Scroll down and click Save
Step Four - Enabling your new Auto Attendant
- Click Features at the top
- Click Numbers on the left
- Click the number you would like to modify
- Choose the name of your new Auto Attendant from the dropdown
- Click Save and test by calling the number
NOTE: When you return to the office, please remember to configure your inbound numbers to the original inbound routing or Ring to.
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