Pricing — The Knowledge Engine

Every conversation makes the next one better.

Free forever to read. $297 Standard for self-serve teams. $497 Priority for direct help. $997 Team for executive leadership. Annual = 2 months free on every paid tier.

Free

$0/forever

Read the knowledge base, submit a few tickets, and see how Support HQ works before you upgrade.

Read all 243 public knowledge base articles
Submit up to 3 support tickets per month
Book one free support systems audit
See anonymized benchmarks and proof

Standard

$297/month

For TimeBACK™ clients who want dependable answers, shared knowledge, and a cleaner support queue.

Ticket support + knowledge base access
24–48 hour response window
Core AI playbooks and guided help
Community resources and shared fixes

Priority

$497/month

For teams that want direct Slack support, faster response times, and hands-on help building fixes.

Everything in Standard
4–8 hour response window
Dedicated Slack channel
Full AI playbook library + advanced automation support

Team

$997/month

Priority support, extended across your whole team. Multi-seat access, shared playbooks, faster response — for groups running operations together.

Everything in Priority — for every seat
Up to 10 team members included
Shared Slack channel + team-wide knowledge sync
Shared playbooks across the whole team
Cancel-at-renewal — no lock-in

Standard

Full 60-day money-back guarantee.

Priority

Full 60-day money-back guarantee.

Team

Full 60-day MBG — and cancel-at-renewal.

Side by side

Compare every tier in one glance.

Twelve rows. No fine print buried elsewhere — what you see here is what you get.

Feature	Free	Standard	Priority	Team
Public knowledge base access
Submit support tickets	3 / month	Unlimited	Unlimited	Unlimited
Response window	Best-effort	24–48 hrs	4–8 hrs	4 hrs + escalation
Support channel	Email + KB	Email + KB	Dedicated Slack channel	Dedicated Slack + executive line
AI playbook library		Core	Full + advanced automations	Full + custom org playbooks
Knowledge Engine pattern harvesting
Free support systems audit	1 audit
Seats included	1	1	1	Up to 10
Shared team playbooks
Quarterly executive review
Cancellation policy	Cancel anytime	60-day MBG	60-day MBG	60-day MBG + cancel-at-renewal
Annual billing (= 2 months free)	—

Questions we get

Frequently asked

CATO AI is offered as a $19/mo order-bump on Standard or Priority checkout (vs $49/mo standalone). RazoRSharp-CRM Elite License is a $297/mo add-on — license only; implementation sold separately ($497/mo value when bundled). Founders pricing is locked-in for existing customers who qualified during the original enrollment window — that window has ended.